jaya99's Privacy Policy

1.1 Information Provided at Registration

When you create an account on jaya99, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Your preferred username and password (stored in encrypted form)
• National ID or passport number (if identity verification is required)
• Current address

A valid OTP verification process is followed during registration to ensure account security.

1.2 Financial and Transaction Information

The following information is recorded during deposits and withdrawals:

• Mobile wallet number (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and time
• Transaction reference number
• Account balance history

jaya99 does not collect or store any bank card or bank account details.

1.3 Automatically Collected Information

Some information is recorded automatically while you browse and use the site:

• IP address and device identifier
• Browser type and operating system
• Cookie and session data
• Time spent on the site and a list of pages visited
• Betting and gaming history

2.1 Account Management and Service Delivery

The information collected is primarily used for the following purposes:

• Creating and managing your account
• Processing deposit and withdrawal requests
• Applying bonus and VIP benefits
• Improving service quality and personalising your experience

2.2 Identity Verification and Fraud Prevention

Only users aged 21 or above may participate on jaya99. The stored information is used to verify age and identity and to prevent fraudulent activity. Our security team may also review this information to detect multiple account creation, money laundering, or any other illegal activity.

2.3 Communication and Customer Support

We use your mobile number and email address to send account notifications, transaction confirmations, and customer support messages. Our 24/7 live chat and email support team provides service in both Bengali and English, and this information may be used to verify your identity.

As part of the responsible gaming service, if a concerning change is noticed in a user's playing pattern, we may send a support message based on that information.

2.4 Analysis and Service Improvement

By analysing users' overall behaviour and preferences, jaya99 improves its services, game selection, and technical performance. This analysis is generally done in aggregate form where individual users are not separately identified.

3.1 General Policy

jaya99 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific situations:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Game providers: Session data required to run games from Pragmatic Play, PG Soft, JILI, Evolution, and other studios correctly is transmitted.
• Technology partners: Encrypted data may be shared with cloud hosting and security service providers, but they cannot use your information independently.

3.2 Legal Obligations

In response to a valid legal claim or government order, it may be our legal obligation to provide information to the relevant authority. In such situations, only the minimum necessary information is provided.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. jaya99 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security.
• Functional cookies: To remember language preferences and user settings.
• Analytics cookies: To review site usage and improve services.

4.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may affect certain important site functions, such as staying logged in or loading games.

5.1 Technical Security

jaya99 uses industry-standard security technology to protect your personal and financial information:

• SSL (Secure Socket Layer) encryption — all communication between your browser and the server is encrypted.
• Password hashing — your password is not stored in plain text.
• Two-factor verification (OTP) — for suspicious logins or large withdrawals.
• Firewall and intrusion detection systems.

5.2 Data Retention Period

Information is retained while your account is active. Even after an account is closed, information necessary to meet legal obligations may be kept for a defined period. After that period, the information is securely deleted or anonymised.

5.3 Staff Access

Only authorised jaya99 staff may access personal information, and they work under strict confidentiality agreements. All access to data is logged and regularly audited.

6.1 Right to View and Correct Information

You can log in to your account at any time to view your stored information. If there is an error in your name, mobile number, or address, you can contact customer support to have it corrected. Some changes may require additional documents for identity verification purposes.

6.2 Right to Close Your Account

You may request to close your jaya99 account at any time. In that case, any outstanding balance will be withdrawn and the account will be deactivated. However, transaction records required by legal obligations will be kept for a defined period.

6.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you can turn this off through your account settings or customer support. However, transaction confirmations and security-related messages will always be sent and cannot be turned off.

7.1 Age Verification

All jaya99 services are for persons aged 21 or above only. The date of birth provided at registration is verified, and if any account holder is found to be a minor, their account is immediately closed and the relevant information is removed.

7.2 Responsible Gaming and Use of Information

If analysis of a user's gaming data identifies excessive or addictive behaviour, support is provided in accordance with the responsible gaming policy. This information is never used for marketing purposes.

8.1 Policy Amendment Process

jaya99 may amend this privacy policy as needed. If any significant changes are made, a notification will be sent to your registered email or mobile number, and the amendment date at the top of this page will be updated. Continued use of the service after a change means you have agreed to the updated policy.

8.2 Contact Us

If you have any questions or concerns about this privacy policy, please contact us through the following:

• 24/7 Live Chat — via the chat button at the bottom right of any page on the site
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. To learn more about us, read about jaya99.

8.3 Other Important Policies

Alongside this privacy policy, our terms and conditions apply to use of the site. Both documents together form the legal basis of the relationship between you and us. For general questions about our services, you can visit our FAQ section.